Resy holds the calendar; PipelineIQ holds the relationship. Every reservation, no-show, and seated guest flows into your CRM via Resy's partner webhooks — and from there into the layer Resy doesn't have: post-visit review requests, no-show win-backs, birthday reminders, and a guest book your host can search by name.
Trigger: Resy marks a reservation seated + completed (reservation.completed)
Action: 90 minutes after seating, PipelineIQ texts the guest a single review-request link → Google / Yelp / Resy + private feedback
The 90-minute delay is the magic — long enough that the meal is over and they're paying or just left, short enough that the experience is still fresh. Compliant landing page, no rating gate.
Trigger: Resy marks a reservation as no-show (reservation.no_show)
Action: Iris flags the guest, drops them into a "we missed you" drip with an optional first-time-back offer
Most no-shows aren't malicious — they forgot, life happened, or they meant to cancel. A friendly text 24 hours later wins back ~20% without burning the relationship.
Trigger: Iris detects no Resy reservation in 90 days from a guest tagged regular or vip
Action: PipelineIQ texts a personalized "we'd love to see you again" message in your restaurant's voice, optionally with a Resy direct-book link
Your VIPs visit every 4–6 weeks. When they slip past 90 days, something's changed. The drip catches them before they're gone for good.
resy.com/partners. PipelineIQ is a registered partner — reference us on the application to skip the queue.Settings → Integrations → Resy and paste your API key + venue ID.reservation.created, reservation.completed, reservation.no_show, and reservation.cancelled.Reviews → Settings, choose post-visit review delay (default 90 min), no-show win-back delay (default 24h), and lapsed-regular threshold (default 90 days).The Resy integration is part of the base CRM — no per-event fees. SMS sends use your Twilio account (Twilio bills directly). Resy charges its standard partner-API fee on their end (varies by venue tier).
Best fit: reservation-driven restaurants — full-service, fine dining, neighborhood favorites with a regular base. Pair with the Toast integration if you also want check-close events as review triggers.