Connect Twilio Voice to PipelineIQ for per-number screen pop, programmable IVR, international numbers, and pay-per-use pricing. Your existing TwiML, queues, and recording rules keep working — PipelineIQ listens, logs, and pops the contact card on the right agent's screen.
Best for high-volume call centers, teams already on Twilio for SMS or 2FA, and international operations.
Connect your Twilio Account SID and Auth Token. Assign each Twilio phone number to an agent. Inbound calls trigger an instant contact-card pop on the assigned agent's CRM tab — full history, notes, and open deals already loaded by the time they pick up.
Twilio's TwiML gives you full control over IVR ("Press 1 for sales..."), call queues, voicemail rules, and escalation logic. PipelineIQ doesn't intercept — your existing Twilio routing keeps working exactly as you've built it.
Twilio offers numbers in 180+ countries, versus Quo's US-only footprint. If you sell internationally, this is the only PipelineIQ option that gives you local presence numbers in your customers' regions.
Roughly $1 per number per month, plus $0.013 per minute on calls and $0.0075 per SMS. At high volume, this is dramatically cheaper than per-seat phone plans — the more your team calls, the bigger the gap.
HIPAA BAA available. Regional data zones for residency requirements. PCI-DSS friendly call flows. Twilio handles the regulated parts so PipelineIQ doesn't have to be the system of record for sensitive call audio.
Every Twilio call event lands on the contact's timeline automatically. Pair with Twilio's recording add-on and recordings attach to the same record — no manual upload, no spreadsheet of call notes drifting away from the CRM.
These are Twilio's pay-as-you-go US rates — billed by Twilio, not PipelineIQ. The PipelineIQ integration itself is included in your seat. International rates vary by country and are listed in the Twilio console.
If you already have a Twilio account with a number on it, the connection lives in your tenant settings. Paste two credentials, copy one webhook URL, point each Twilio number at it, and assign owners. That's the whole job.
In PipelineIQ, go to Settings → Phone System (Twilio Voice). Paste your Twilio Account SID and Auth Token. Both come from the top of your Twilio Console.
PipelineIQ generates a unique webhook URL scoped to your tenant. Copy it — you'll paste it into Twilio in the next step.
In the Twilio Console, open Phone Numbers. For each number, set the "A call comes in" webhook to the URL from step two, with method HTTP POST. Save.
Back in PipelineIQ, assign each Twilio number to a specific agent. From now on, an inbound call on that number pops the contact card on that agent's screen — and the call is logged to the timeline automatically.
"We were already paying Twilio for SMS and 2FA. Wiring our existing numbers into PipelineIQ took an afternoon — now every inbound call lands on the right rep's screen with the contact already open."
— Operations lead, multi-region B2B sales team
Start a free PipelineIQ trial, paste your Twilio credentials, and your existing numbers start screen-popping the right rep within minutes. Keep your routing, keep your IVR, keep your carrier bill — just stop losing context on every inbound call.